Who we are looking for:

We’re looking for someone who’s passionate about data accuracy and committed to maintaining the highest standards of medicines information. As our Data Quality Coordinator, you’ll play a vital role within Data Quality Operations - acting as the bridge between our offshore conversion and QC teams, internal colleagues, and customers. You’ll help ensure the emc website and related products consistently deliver reliable, high‑quality information.

You’ll thrive in this role if you’re confident working directly with customers, resolving queries, and guiding them through submission and conversion issues. A meticulous approach to detail is essential, as you’ll routinely monitor the accuracy, quality, and presentation of medicines information across our platforms. Just as importantly, you’ll understand how data quality shapes user experience, supports customers, and ultimately contributes to better patient outcomes.

What you’ll be doing

• Acting as the primary day‑to‑day contact for the offshore conversion and QC team, ensuring they are aligned with current processes, adequately trained, and working to agreed quality and productivity standards.

• Monitoring workloads and performance across the conversion and QC activities, identifying risks, bottlenecks, and opportunities to improve efficiency and quality.

• Creating, maintaining, and continuously improving standard operating procedures (SOPs) and work instructions related to data quality, conversion, and QC processes.

• Managing and resolving customer enquiries relating to submissions and conversions, including troubleshooting issues and providing clear, timely guidance to customers.

• Collaborating closely with internal teams (e.g., Product, Customer Success, Technology) and external stakeholders to ensure medicines information is accurate, complete, and aligned with regulatory and customer expectations.

• Working with the Data Quality Lead and wider Product team to maintain and improve the scope and value of medicines data to enhance Product value.

• You are comfortable working in a growing company

• Undertaking any other duties appropriate to the role and the post‑holder’s experience as required within Data Quality.

• Escalating data quality risks or recurring issues to the Data Quality Lead and contributing to root‑cause analysis and corrective/preventive actions.

• Ensuring that day‑to‑day work adheres to relevant regulatory, quality, and internal governance requirements, including documentation and audit trails.

How you'll have an impact: 

In this role, you’ll play a key part in safeguarding the integrity and reliability of the medicines information that thousands of healthcare professionals, patients, and industry partners rely on every day. By ensuring data on the emc website and across our products is consistently accurate, timely, and high‑quality, you’ll directly support our reputation as the trusted source of medicines information in the UK.

Your work will strengthen collaboration across the business - helping offshore teams, internal stakeholders, and customers align around quality standards and efficient processes. By troubleshooting issues and guiding customers through submissions, you’ll improve their experience and help them deliver compliant, high‑quality information to the market.

Ultimately, your attention to detail and commitment to data excellence will enable better‑informed decision‑making, enhance product performance, and contribute to improved outcomes for patients who depend on clear, reliable medicines information.

What You'll Need to Succeed:

Skills & Abilities

• Exceptional attention to detail - you notice inconsistencies, errors, and risks in medicines information and related processes.

• Holistic thinking - you understand how data quality influences products, customers, and ultimately patient outcomes.

• Regulatory awareness - you have an understanding of the regulatory environment for medicines information and how it shapes data quality standards.

• Pharmaceutical literacy - you're comfortable with common pharma and medicines-related terminology.

• Strong communication skills - clear, confident written and verbal communication with customers, offshore teams, and internal stakeholders.

• Customer-focused approach - able to troubleshoot issues, support users, and provide timely, helpful guidance.

• Organised and disciplined - effective at managing time, prioritising work, and meeting deadlines.

• Proactive and self-driven - you take initiative, spot issues early, and contribute to improvements.

• Data-confident - experienced handling structured information and following detailed quality processes.

• Collaborative - able to work effectively with internal colleagues and offshore delivery teams.

• Adaptable - comfortable working in a growing company where processes evolve and new responsibilities emerge.

Behaviours & Attributes

• Integrity and ownership - you take responsibility for the quality of your work and follow through on commitments.

• Calm under pressure - able to stay professional and solution-focused when managing urgent issues or conflicting priorities.

• Curious and improvement-minded - eager to learn, ask questions, and find better ways of working.

• Collaborative and respectful - you build strong working relationships and contribute positively to team culture.

• Empathetic and customer-centred - you understand customer needs and respond with clarity and patience.

• Resilient and adaptable - you handle change well and stay constructive when plans or priorities shift.

• Structured and reliable - naturally organised in your approach to work.

• Self-motivated - you set personal goals, work independently, and actively look for opportunities to add value.

Experience & Qualifications

Relevant experience

• Experience working with data and/or medicines information (e.g., data operations, medical information, pharmacovigilance support, regulatory data, or similar roles).

• Experience communicating with both internal and external stakeholders, ideally including offshore or remote teams.

• Exposure to the pharmaceutical, healthcare, health-tech or other regulated industries (highly advantageous).

• Experience in roles where accuracy, quality control, and process adherence are key.

Qualifications

• A degree (or equivalent experience) in life sciences, pharmacy, healthcare, data/information management, or a related discipline.

• Evidence of ongoing professional development in data quality, medicines information regulations, or healthcare/pharma (advantageous).

• Strong IT literacy, with confidence working across online systems, databases, and tools such as Excel and web-based platforms.

About Datapharm

Datapharm is a fast-growing technology company and SaaS provider in the healthcare space. Our medicines information database, emc’- (electronic medicines compendium -www.medicines.org.uk) is the UK’s most comprehensive, trusted, and accessible source of information on medicines.

Our mission is to improve the accessibility, effectiveness and excellence of healthcare product information.

What's in it for you

• Private Medical Insurance.

• Dental Plan.

• Life Assurance 4x Annual Salary.

• Enhanced Parental Leave.

• Pension Contributions of 10% after 1 year of service.

• Workplace Nursery Scheme.

Don’t meet every single requirement?

At Datapharm we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience does not align perfectly with everything in the job description, we still encourage you to apply. You may be just the right candidate for this role or another within the company.